General website help

General website help

1. I don’t want others to know I have visited this site
2. How can I view this site in an accessible format?
3. How can I find what im looking for?
4. How can I help Refuge?
5. How do I know it is safe to donate online?
6. Some of the links on the website don’t work
7. The website font size is too small, how do I increase it?
8. What is a PDF file and how do I download it?

1. I don’t want others to know I have visited this site

Your safety is the most important thing. If you do not want anyone to know that you have visited Refuge site, go to  the Use the Refuge website discreetly page.  You can also click the View discreetly button at the top of every page to remove all colour and design from the page you’re viewing.

2. How can I view this site in an accessible format?

Refuge is committed to ensuring that this site is accessible to all users. We have created a text only version of this site which can be viewed by clicking on the “View discreetly” button on the main menu.

3. How can I find what im looking for?

There are several ways of finding the information that you require from this site:

  • Use the site search option on the homepage
  • Alternatively browse the site map to see what information we have on this site
  • Start at the homepage and explore the site by clicking on the various menu options

4. How can I help Refuge?

Refuge depends on donations to provide its services for abused women and children. If you are able to make a donation of any kind, please visit the get involved area on this website or call 020 7395 7713.

5. How do I know it is safe to donate online?

We use a secure server when people make donations online. This ensures their transactions are private and protected. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate, and up to date. We only keep information of this nature for the purposes for which it is used and for as little time as possible.

For further information see our privacy policy.

6. Some of the links on the website don’t work

Please report any broken links or errors within our site by emailing  info@refuge.org.uk

7. The website font size is too small, how do I increase it?

PC – Netscape Navigator:

Go to View in your browser and select Increase Font from the drop down menu.

PC – Internet Explorer:

Go to View in your browser, then click Text Size and select the size you require from the drop down list.

Mac – Internet Explorer and Netscape v.7:

Go to the View menu and select Text Zoom. You can increase or decrease your font size by clicking on Larger and Smaller or by using the percentage range given.

Mac – Netscape v.4:

Go to the Edit menu. Select Preferences, then Appearance then Fonts. Use the drop-down menus to set your font size.

8. What is a PDF file?

Many of the documents available for download on this site are in PDF format. This enables you to maintain printed documents in a computerised form, without the font, images, graphics, and layout being affected. PDF files can be viewed using Adobe’s Acrobat Reader.