News | Press Release

24 October 2023

Joint letter on concerns around survivors medical records on NHS app

Violence Against Women and Girls organisations, including Refuge, Women’s Aid, and EVAW, and the British Medical Association, are concerned for survivors of domestic abuse and stalking as GPs must automatically grant patients remote access to medical records via NHS app.

  • Coalition of specialist Violence Against Women and Girls organisations and the British Medical Association urge survivors to contact their GP practices to request online medical record sharing be switched off if they fear access could compromise their safety.
  • Deep concerns that perpetrators will utilise these records for abuse.
  • Urges NHS England to engage in discussions to improve safety provisions.

More than twenty Violence Against Women and Girls organisations, including Refuge, Women’s Aid, and End Violence Against Women Coalition, and the British Medical Association are concerned about the safety of domestic abuse survivors and victims of stalking as GPs in England fulfil their contractual requirement to provide patients with remote access to their medical records via the NHS app and website by the end of the month. There is alarm that perpetrators of domestic abuse may be able to gain access to a survivor’s records by coercing the survivor to share access or other means.

Since the 1st of April this year, GP practices across England have been instructed to grant access to patients’ medical records through the NHS app and other online portals. By the 31st of October, all surgeries in the country are contractually obligated to have provided this remote access to patients.

1 in 4 women will experience domestic abuse in their lifetime with 1 in 5 women likely to experience stalking and the group are deeply concerned about the implications that accessibility to these records will have on survivors of domestic abuse and stalking. There is a real potential that making medical records easy to access will put survivors at greater risk, as perpetrators weaponise information for abuse.

While the changes only have to apply to prospective medical records made from the date of access, the specialist Technology-Facilitated Abuse Team at Refuge have found owing to historical local decisions and patients previously opting in when joining practices, there are inconsistencies in the information available to patients. Some are only able to access new, or recent, medical records, while others can see as far back as the 1970’s and some have full information while for others sensitive information has been redacted.

While some survivors may find that they have already been made exempt, or that specific information has been redacted, by their surgeries, this will not be the case for everyone.

Survivors are urged to contact their GPs and request that access to their information is removed. You do not need an appointment with your GP to do this but can instead ask the reception team or any other member of staff at the practice with access to records to do this.

If it is safe to do so, survivors should consider deleting the NHS App from their device until better safeguarding and protections are in place. VAWG organisations such as Women’s Aid and Refuge have been engaging with NHS England to raise safety concerns for survivors over the past few years, and IRISi has developed specific guidance for GPs on how the app should be used in domestic abuse cases. Organisations will continue to work with NHS England to ensure the risks for survivors using the app are mitigated as much as possible.

Survivors are also advised to review any other medical apps they have downloaded on their devices, as they may lack adequate security measures if they were installed historically.

GP practices should be sensitive to the risks created by these changes and take a proactive approach to protecting patients, particularly where there are safeguarding concerns. They also need to be aware that women may be concerned and respond speedily to requests to turn off access

It is essential that survivors are protected as records are made accessible and that perpetrators cannot use medical information for abuse.


Ellen Miller, Interim CEO of Refuge, said:

“It is really disappointing and saddening that the Government and NHS England have not fully addressed the real risk to survivors that these changes will create. These changes will allow perpetrators to gain access to survivors’ personal health records, including details on medications, sexual, reproductive, and mental health records, and disclosures of domestic abuse.

The lack of publicity around these changes means that some survivors records may already be available in the NHS app, and they do not even know it.

It is essential that these changes are publicised widely, so that survivors know to take the necessary precautions to improve their safety and privacy.

Our message to survivors is simple. Call your GP surgery and ask that access to your records be switched off, so that they cannot be viewed in the app. If you are concerned, and it is safe for you to do so, please also consider deleting the NHS app from your device.

While we know that some have already done so, we urge all GP surgeries to check their patient lists and exempt any patients that are considered vulnerable or that you have safeguarding concerns about.

Refuge is determined to protect survivors and we are deeply concerned that the safety of survivors have been largely ignored while these changes have been implemented. We will continue working with partners and healthcare representative organisations to ensure NHS England build in safeguarding and protect vulnerable women and children.”


Dr Katie Bramall-Stainer, Chair of the BMA GP Committee for England, said:

“For the majority of patients, access to their GP record on their smartphone will be a welcome development. However, for a significant number of patients, especially those members of our society who are most vulnerable – women, children and those lacking capacity – the forced implementation of this process is a cause for concern for us as GPs.

“For almost two years we have been engaged with the Department of Health and NHS England in highlighting GP’s anxieties. I worry for patients we frequently see, a parent whose abusive spouse may use sensitive clinical information to undermine legal cases of custody of dependents in the family courts, patients requesting covert contraception forbidden in their home or relationship, or those disclosing abuse from others who may have access to their smartphone. These are but a few examples causing GPs as data controllers to raise concerns about this flawed implementation.

“We would encourage any such patient to let their GP practice teams know if they wish to opt-out at the present time, or to not install the NHS app, until we have reached safe and practical agreements over where and how we can protect the most vulnerable and disenfranchised members of our society, with government and NHS leaders.”



British Medical Association

Agenda Alliance

Safer Places

Stay Safe East

Surviving Economic Abuse

Al Hasaniya Moroccan Women’s Centre

Independent Domestic Abuse Services

Maternal Mental Health Alliance

Birmingham and Solihull Women’s Aid


Welsh Women’s Aid

Women’s Aid

AVA (Against Violence and Abuse)


Suzy Lamplugh Trust

Solace Women’s Aid

End Violence Against Women Coalition


Woman’s Trust


The Drive Partnership

Centre for Women’s Justice