Supporter FAQs

Check out our frequently asked questions.

Frequently asked questions:

Answers to some commonly asked questions

There are several different ways to donate to Refuge:

If you wish to make any changes to your direct debit, including amending the amount, changing your bank details or cancelling – then please email us with your details or phone us on 020 7395 7771 and we will action this for you.

If you have a cheque donation which you would like to send to Refuge, please use the following address:

3rd Floor
One America Square
17 Crosswall London

Please make cheques payable to ‘Refuge’. We would appreciate it if you could please include a letter/note with your donation including your contact details and what the donation is for e.g. sponsorship/ collection/ personal donation so that we can appropriately assign your donation to the correct record and acknowledge accordingly.

Unfortunately, due to the confidentiality of our Refuge locations and limited storage facilities, we are often unable to accept donations from individuals. The best course of action would be to find your local domestic abuse service and get in touch with them directly to determine if they are in a position to accept your donations and arrange this with them. You can do this through the Women’s Aid Domestic Abuse Directory.

If you are a company or organisation looking to donate unused stock / bulk items to Refuge, please email us so that we can discuss this in more detail with you.

We post all volunteering opportunities on our website so please do keep an eye on our volunteering page to see if anything comes up which you are interested in

If you wish to, you can find out when we are recruiting by signing up for our role alerts through the Refuge website. To receive an email alerting you when we are next recruiting, please register through our Vacancies page.

When completing the registration form, under Preferences, choose the following:
Category -> select Operations
Sub Category/Categories -> select Volunteer
Location(s)-> select Volunteer

If you would like any of your personal details which we hold to be changed, please email us with your new details.

We take your privacy seriously and will never sell or swap your details with third parties. You can find out how we protect and use your personal data in our privacy policy.

You can withdraw your consent or change your communication preferences at any time by sending an email or by phoning us on 020 7395 7771.

Unfortunately, we are not able to provide support to students who are doing projects or research due to limited capacity within our teams. Refuge’s website may be of help to you for better understanding domestic abuse, and you may also find the information provided on the National Domestic Abuse Helpline website informative, however, this is primarily a service for survivors.

Gift aid is the government scheme that allows charities to reclaim the tax on donations from UK taxpayers who have signed up to the scheme. Charities can claim an extra 25p for every pound donated under this scheme at no cost to the donor. To gift aid your donations, you must pay enough tax during the year to cover the gift aid that all the charities you support under the scheme will claim from your donations. For more information, please go to the government Gift Aid website.

In order to claim gift aid on your donations, we will need a Gift Aid Declaration from you. If you donate through our website, you will have the option to provide this during the process. If you donate in another manner or are unsure if you have provided a declaration previously, and would like to make a gift aid declaration, please download and complete this form and send it back to us via email or alternatively via post to:

3rd Floor
One America Square 17 Crosswall London

You only need to provide a Gift Aid Declaration once; you do not need to provide a new one each time you donate.

General Enquiries

If you have any questions about a donation you want to make to us or have already made – our Supporter Care team is here to help. Please email us or phone us on 020 7395 7771 Monday to Friday 9am to 5.00pm. If you have any general enquires around carrying out fundraising for Refuge, please email us.