Information for professionals
For those working with or treating survivors of domestic abuse, here are some things you should know.
Information for professionals
Social workers, housing officers, health professionals or police officers may be the first person to whom a woman ever discloses her experiences of abuse. Those likely to come into contact with survivors must know how to respond appropriately and help women access specialist services.
Training for professionals
Refuge helps to train professionals who interact with survivors in several ways:
- Our staff members build crucial relationships with key local agencies and awareness-raising in the community
- Our advocates work out of local police stations and hospitals, in parallel with the front-line staff there, providing guidance and specialist knowledge
- Professionals across whole areas are trained by Refuge trainers through country-wide training
- Tech and economic abuse training packages for external agencies. To find out more please e-mail the team on email@example.com.
Please check back here soon for future training dates.
Tips and resources
If you work with women, you will meet women experiencing domestic abuse. You should ensure you understand your duties, and the policies and procedures your organisation has in place to recognise abuse and support women.
You may find our tips on how to speak to survivors useful. Remember, you may be the first person to whom a woman discloses her abuse. This may be her only opportunity to access support. It is important that you listen to her and believe her, and that you are non-judgmental and respond safely and appropriately.
It is better for the woman to contact us directly. You can empower her by explaining who we are and what it’s like to call us.
Posters for your work spaces
Too many women experiencing domestic abuse still do not know where to turn. Printing one of our posters and asking to display it in your local shop, doctor’s office, dentist, library, pharmacy or café could help save a life.
Useful links and numbers
Domestic abuse national helpline numbers
- The National Domestic abuse Helpline: Call the National Domestic Abuse Helpline for free 24 hours a day on 0808 2000 247, live chat to the National Domestic Abuse Helpline team 3-10pm Monday to Friday or fill in a contact form to request a call back from the Helpline team.
- Emergency services: 999
- Men’s Advice Line – specialist support for male survivors: 0808 8010327 | mensadviceline.org.uk
- Galop – specialist support for LGBT+ survivors: 0800 999 5428 | galop.org.uk
- Karma Nirvana – support for honour based abuse: 0800 5999 247 | karmanirvana.org.uk
- National Stalking Helpline: 0808 802 0300 | suzylamplugh.org
- Revenge Porn Helpline: 0345 6000 459 | revengepornhelpline.org.uk
- Samaritans: 116 123 | samaritans.org
- Rape Crisis: find your nearest specialist Rape Crisis centre
- Shelter: 0808 800 4444 | shelter.org.uk
- Victim Support: 0808 168 9111 | victimsupport.org.uk
- Crimestoppers: 0800 555 111 | crimestoppers-uk.org
- HM Revenue & Customs: 0845 3020203 | gov.uk/government/organisations/hm-revenue-customs
- Muslim Community Helpline: 020 8904 8193 or 020 8908 6715 | muslimcommunityhelpline.org.uk
Support for children and young people
- ChildLine: 0800 1111 | childline.org.uk
- NSPCC: 0808 800 5000 | nspcc.org.uk
- The Mix: 0808 808 4994 | themix.org.uk
Support for Black, Asian and ethnically diverse women
- Foreign and Commonwealth Office Forced Marriage Unit supports people who are trying to stop a forced marriage and women who need help leaving a marriage she has been forced into
020 7008 0151 | www.gov.uk/guidance/forced-marriage
- The Refugee Council provides free advice and information to asylum seekers and refugees in UK: refugeecouncil.org.uk
- Immigration Advice Service: 0333 305 9272 | iasservices.org.uk
Asylum Aid offers free, independent legal advice and representation to asylum seekers
020 7354 9264 | asylumaid.org.uk
- Southall Black Sisters supports Asian and African-Caribbean women experiencing any kind of gender based violence: 0208 571 0800 | southallblacksisters.org.uk
- Jewish Women’s Aid Helpline is a confidential, non-judgemental, listening service
0808 801 0500 | jwa.org.uk
- Somalian Women’s Centre offers advice and information for the Somali community living in and around Ealing on housing, immigration, nationality and asylum, education, employment and welfare rights | 020 8752 1787
- Shakti Women’s Aid supports women experiencing domestic violence in Scotland
0131 475 2399 | shaktiedinburgh.co.uk
- The Kiran Project provides a range of services for Asian women experiencing domestic violence
020 8558 1986 | kiranss.org.uk
- Chinese Information and Advice Centre offers free legal advice and support including to women experiencing domestic violence | 020 7692 3697 | ciac.co.uk
- BAWSO provides services and support for women experiencing all forms of gender-based violence in Wales | 0800 731 8147 (Helpline) | bawso.org.uk
- JAN Trust works to combat poverty, discrimination, abuse and social exclusion among women including refugees or asylum seekers | 0208 889 9433 | jantrust.org
- Women’s Aid Federation of England: Find your local support service using the Women’s Aid directory
- Welsh Domestic Abuse Helpline: 0808 801 0800 | welshwomensaid.org.uk
- Scottish Domestic Abuse and Forced Marriage Helpline: 0800 027 123 | womensaid.scot
- Northern Ireland Domestic and Sexual Abuse Helpline: 0808 802 1414 | womensaidni.org
- The Haven Project, Wolverhampton: 08000 194 400 | havenrefuge.org.uk