About Refuge
Find out how Refuge is governed, who leads the organisation and how we use our resources to support survivors of domestic abuse.
Our accommodation services
Learn more about the accommodation services we provide and how we manage and maintain our properties.
How we're performing
We regularly monitor our services and listen to feedback from residents to help us improve.
Our policies and standards
Information about the policies, standards and commitments that guide how we deliver our services.
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Complaints
We publish this information to ensure transparency and accountability in our complaints process. The self-assessment form, completed by the complaints officer and reviewed by our governing body annually, is included in our yearly complaints performance and service improvement report. The Complaints Annual Report, the Complaints Policy, the self-assessment and the governing body’s response are made available here to keep you informed.
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Safeguarding Statement
Prioritising the safety and wellbeing of people in our services, while creating the right environment for our staff and volunteers to meaningfully do so, is a fundamental part of our day to day work supporting survivors of domestic abuse.
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Equality, Equity, Diversity, and Inclusion
Equality, equity, diversity, and inclusion are central to Refuge's work and are reflected in our service provision, diverse workforce and in the way we work.
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National Domestic Abuse Helpline
Speak to a member of our Helpline team at any time, day or night, for confidential, non-judgmental support and information on your options. Need to talk now? Call 0808 2000 247.
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Modern Slavery Statement
Refuge is a feminist organisation committed to preventing all forms of harm and abuse. We believe it is important to be transparent about our efforts to tackle modern slavery, and to consistently review measures and strengthen them where necessary.
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Sustainability Statement
Responding to Climate Change
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Requesting Information (STAIRS)
What is STAIRS?
What information can I ask for?
You may be able to request information about:
- Housing services
- Repairs and maintenance
- Complaints
- Performance
- Resident engagement
- Governance and decision-making
- Value for money
Information already available
Before making a request, you may wish to explore the information available on this page and elsewhere on our website, including information about:
